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Spectrum Cyberspace Review 2022

The nation's second-largest cablevision cyberspace provider has decent prices, fast speeds, and no information caps or contracts. Just is that enough to outweigh its bogus fees and poor customer service?

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Information effective 03/fifteen/22. Offers and availability vary past location and are subject to change.

* Limited time offer; subject area to change; valid to qualified residential customers who take non subscribed to any services within the previous 30 days and who have no outstanding obligation to Charter.

† Wireless speeds may vary.

‡ Limited fourth dimension offering; subject to change; valid to qualified residential customers who accept non subscribed to whatsoever services within the previous 30 days and who have no outstanding obligation to Charter. Spectrum Internet® Gig promotion price is $89.99/mo; standard rates apply after yr. i. Taxes, fees and surcharges actress and discipline to change during and after the promotional period; installation/network activation, equipment and additional services are extra.

^ Speed based on wired connection. Available Internet speeds may vary past address. Gig capable modem required for Gig speed. For a list of Gig capable modems, visit Spectrum.net/modem.

Managing Editor, Abode Security & Smart Habitation

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While Spectrum received some non-so-keen news coverage in the past,^ane it offers upwards some adept prices and download speeds when compared to other net service providers (ISPs) that cover the same locations.

To summit that off, Spectrum Internet plans come with a few extra perks you lot might non observe elsewhere, like unlimited information. And then is Spectrum the correct net provider for you? Allow'due south dig into the facts and find out.

Pros

• Spectrum has adept prices for almost speeds

• At that place are no contracts

• In that location are also no data caps

Cons

• Spectrum might have download speeds that may exist slower than advertised

• This net provider gives poor customer service

Compare Spectrum and other internet providers in your area.

Is Spectrum Internet right for you?

Before we go into the details, permit's figure out if Spectrum is the correct fit for you.

One affair we like is that Spectrum is widely available across the US. Use that nil code internet finder above to see if you live in one of the 42 states information technology's available.

Spectrum only has 3 plans to choose from, and we wish their Gig plan was a lilliputian less expensive. In comparison to Xfinity internet, our top pick, Spectrum offers three fewer plans and the Gig cyberspace is $15 more.

We do similar how Spectrum doesn't require you to sign a contract, but its cyberspace performance could be a little better (this is why information technology didn't make our elevation v).

Spectrum prices and plans

Spectrum has a couple adept deals, only nosotros'd love to see a lower toll on its Gig plan

If yous're looking for fast download speeds that'll keep a family gaming and streaming over the weekend, Spectrum has you covered. It offers a few dissimilar plans with speeds ranging from up to 100 to one,000 Mbps.* Each of those speeds is juicy plenty to keep that buffering icon away.

But we're not gonna lie, we'd beloved to see more plans from Spectrum. That'southward because nosotros beloved choices, and correct now Spectrum doesn't offering anything in the way of slower download speeds at lower prices.

Sure, the toll for its up to 100 Mbps plan* is reasonable, but what virtually solo gamers or casual web surfers that don't demand that much speed? (Of course, more than speed is amend than less speed, so we still retrieve the Spectrum Net® program is a deal.)

Looking for a Time Warner Cable or Charter Communications internet review?

You're in the correct place. Dorsum in 2016, Charter Communications bought both Time Warner Cable and Brilliant House Networks. Yup, now all that Internet access provider prowess is housed under one name, Spectrum. And you'll find all the juicy details almost Spectrum internet right here in our review.

Spectrum prices and plans

Data effective 03/15/22. Offers and availability vary by location and are subject to change.

* Limited time offer; subject to change; valid to qualified residential customers who have not subscribed to any services inside the previous 30 days and who have no outstanding obligation to Charter.

† Wireless speeds may vary.

‡ Limited time offer; subject to change; valid to qualified residential customers who have not subscribed to any services inside the previous 30 days and who have no outstanding obligation to Charter. Spectrum Internet® Gig promotion price is $89.99/mo; standard rates apply afterwards yr. 1. Taxes, fees and surcharges extra and subject field to change during and later the promotional catamenia; installation/network activation, equipment and additional services are extra.

^ Speed based on wired connection. Bachelor Internet speeds may vary by address. Gig capable modem required for Gig speed. For a list of Gig capable modems, visit Spectrum.net/modem.

You might hear Spectrum compared to AT&T Fiber or Frontier. That'south because these 3 ISPs serve some of the aforementioned parts of the The states.

When information technology comes to price, nosotros think AT&T Fiber offers the all-time value—and the lowest prices. AT&T Fiber is also a fiber connexion, which tends to be more reliable than the cable connection Spectrum uses.

But if you lot can't get AT&T Fiber and instead have a choice of Spectrum versus Frontier, we'd go with Spectrum. Frontier's prices start out cracking, but apace skyrocket to the highest cost we've seen for a gig speed plan.

Spectrum price comparing

Data effective 01/14/22. Offers and availability vary by location and are subject to change.

° For the first 12 months.

** Price after $5/mo Autopay & Paperless bill discount (w/in 2 bills). Plus taxes $ fees. Limited availability. May non be bachelor in your expanse.

†† for 24 months with 2-year agreement. Actual speeds may vary. Installation, equipment fees, Net Infrastructure Surcharge, early term, taxes & other fees employ. Services subject to availability and all applicable terms and weather.

Is Spectrum Internet available in your surface area?

Spectrum Internet is available in 42 states, so chances are pretty good that it'south available almost you. Especially if yous live in the northeastern US, where Spectrum is focused on connecting cities and towns to the www.

Of us where you lot can notice Spectrum, here are the top five states with the near availability:

1. Ohio
2. Maine
3. New York
4. Wisconsin
5. North Carolina

If y'all're not sure whether Spectrum Internet is available in your hometown, we can help you out. Just enter your zippo code below and nosotros'll tell you if Spectrum is in your area.

Search for Spectrum Internet plans in your area

Spectrum Internet speed

Stream in 4K or download your unabridged Steam library without worrying about data charges

We mentioned we wished Spectrum offered more choices for download speeds, just what speeds information technology does offer are great for streamingThe Surface area on Amazon Prime Video or teaming upwards with your buddies in aPlayerUnknown'due south Battlegrounds match.

The up to 100 Mbps plan* should be hefty plenty to keep parents happily streamingSchitt'southward Creek while their kiddo watchesPhineas and Ferb on Disney+. (Just mayhap non in the same room.)

But if you've got more a few connected devices, like cell phones, dwelling security systems, and smart TVs, and still want to binge-picketThe Nifty British Blistering Evidence when yous come up home from piece of work, you'll probably desire to upgrade to Spectrum's up to 200 or even upwards to 400 Mbps programme.*

And that Spectrum Internet Gig program? That'south perfect for a large family who loves to exercise all of the above—or for serious gamers or adults who make a living working from habitation.

Spectrum download speeds and upload speeds

Information effective 03/15/22. Offers and availability vary past location and are subject to change.

† Wireless speeds may vary.

^ Speed based on wired connection. Available Internet speeds may vary by address. Gig capable modem required for Gig speed. For a listing of Gig capable modems, visit Spectrum.net/modem.

So what about all this news coverage of Spectrum'due south slower-than-advertised speeds? Aye, we've heard well-nigh that besides, and it has u.s. shaking our heads in disappointment.

In our latest analysis of the fastest cyberspace providers in the United states of america, Spectrum ranked 14th out of the 38 total ISPs we analyzed. That puts it far beneath other cable internet providers like RCN (ranked 6th), Xfinity (ranked seventh), and Optimum (ranked ninth).

Spectrum Internet speed scores²

Provider	Overall rank	Cable ISP rank
Spectrum Internet®	14th out of 38 ISPs	7th out of 22 cable ISPs

Actually quick, nosotros desire to annotation that Spectrum's weighted score of 35.6 out of 100 isn't representative of whatsoever download speeds you might see with information technology. Instead, that weighted score is a combination of the average download speeds, upload speeds, and latency that Spectrum Cyberspace customers saw in more than than 1 million speed tests taken between January and December 2019.

Our highest-ranked cable internet provider, RCN, earned 47.four out of 100, while our lowest-ranked cablevision provider, Sparklight, earned 31.5 out of 100. That puts Spectrum toward the bottom of the pack when it comes to internet speed from large cable ISPs. So, we expect that you'll likely get slower speeds than what y'all pay for with Spectrum.

The somewhat silverish lining is that Spectrum has no contracts. So if you lot find your download speeds waning and customer service is no aid, it'southward piece of cake to put a terminate to your service and find someone else. You lot won't get slapped with early termination fees either.

Not sure if Spectrum's download speeds are enough for you? Check out our Mbps guide for more than info.

Information caps

Spectrum will neither throttle your speeds nor charge you extra for your information apply. That'south the best kind of "no" we've ever heard.

While near ISPs offer but i TB of data (which is usually more than than enough data for virtually of us), Spectrum'southward unlimited information is a dream come up true for anyone who uses the web for file sharing, (legally) downloading movies, or working from dwelling.

Contracts, equipment, and fees

Spectrum comes with no contract, merely you lot'll notwithstanding pay for installation and a Wi-Fi activation fee

We like that Spectrum offers a no-contract cyberspace option considering information technology frees you lot up to switch providers if y'all're moving homes or unsatisfied with the service. That'south perfect if yous're renting, temporarily in a urban center for work, or just don't like commitments. (Nosotros go it.)

Other options for no-contract cyberspace that may be in your area include Borderland and Xfinity.

The but issues we take with Spectrum are it'due south additional fees. Those fees are a confusing agglomeration, so we'll try to clear them up for you.

Equipment

Spectrum throws in a free modem with your internet, which is pretty nice of them. Most other companies charge anywhere from $10 to $20 extra a month to hire equipment.

Of form, you can still bring your own modem and router philharmonic if y'all adopt. If y'all need a recommendation, we're fans of this ARRIS SURFboard modem router philharmonic from Amazon.

Service fees

The professional installation fee for the Spectrum Internet and Spectrum Cyberspace Ultra plans is 1 of the about reasonable we've seen. But the fee for the Spectrum Internet Gig plan is outrageous at all-time.

• Pro installation fees: $49.99 for Spectrum Internet and Spectrum Internet Ultra plans, $199.99 for Spectrum Gig plan
• Self installation fee: $xix.99
• Early on termination fees: No contract means no early on termination fee. Yay!

Spectrum TV'due south customer service

Spectrum's customer service improved over the last year, but there's still room for more improvement

Internet service as a whole doesn't do well in the customer service department. We know that's no excuse, merely we want to put the situation in perspective before we dive into how Spectrum'south client service performs.

The American Customer Satisfaction Index (ACSI) scores ISPs for client service each twelvemonth, and the internet manufacture averaged a score of 65 out of 100 for 2021.3 Then if yous expect at Spectrum's latest score of 63 out of 100, it may not seem that corking. But that score is still a major improvement from two years agone, when Spectrum scored a lackluster 59 out of 100.

Spectrum customer service ratingⁱⁱⁱ

Customer service rating	Spectrum
ACSI 2020	63 out of 100

So, while nosotros're pleased to see Spectrum improved over the past couple of years, we're all the same expecting bigger and better things from it.

But if y'all take no other pick but to call customer service, what can y'all practise? First thing's start, take a deep breath and grab a pen and paper.

1. Utilize online chat or email if you can. Conversation and email free yous up to continue living your life without a cell phone attached to your ear. Both of these methods also keep a log of what was said or promised, which is perfect if you need to refer back to it for proof.
2. Advocate for yourself. If your current client service rep isn't cutting it, ask to speak to someone else—or their director. It may seem disrespectful, but at the stop of the mean solar day you're the customer and you deserve fair and respectful treatment!
3. Negotiate. Spectrum doesn't take contracts, and then this tin can exist a huge bargaining chip for you. Research other internet providers' prices and speeds before you lot call or conversation, and don't be afraid to say yous'll abolish your service if Spectrum can't give you what you're request for.

Arrive bear on with Spectrum here:

• Telephone: one-855-707-7328
• Online chat
• Twitter: @Ask_Spectrum
• Facebook: @Spectrum

How does Spectrum Internet compare to the competitors?

Every bit we mentioned earlier, Spectrum Internet barely made our peak net service provider picks.

Although it's still a good provider for some, we'll requite you some context of how Spectrum stacks up confronting our top four internet providers.

Spectrum Net competitor comparison

Provider	Monthly price	Download speeds	Data cap	Learn more
	$17.99/mo. – $89.99/mo. for 12 mos. °	thirty – chiliad Mbps	Unlimited	View Plans
	$19.99 – $79.99 ‡‡	50 – 1200 Mbps	1.2 TB	View Plans
	$39.99 – $89.99 ^^	300 – 940 Mbps	Unlimited	View Plans
	$50 – $65 °°	100 – 940 Mbps	Unlimited	View Plans
	$55 **	75 – 100 Mbps	1 TB – Unlimited	View Plans

Information effective 11/xi/21. Offers and availability vary by location and are subject to alter.

° For the first 12 months.

‡‡ For the first 12 months. Some packages crave a one- or ii-year contract.

^^ westward/ Auto Pay + taxes & equip. charges.

°° New customers just. Rate requires paperless billing and excludes taxes. Boosted fees apply.

** Price after $5/mo Autopay & Paperless neb discount (due west/in two bills). Plus taxes $ fees. Limited availability. May non exist available in your area.

Our picks: The all-time Spectrum Internet programme

Best budget choice for virtually families: Spectrum Cyberspace

Who information technology'southward all-time for: If your family loves to stream videos or playFarming Simulator 19 together online, the Spectrum Internet plan's up to 100 Mbps* is fast plenty to go on you connected on a budget.

Simply hey, if your business firm is home to a big family, you've got kiddos uploading YouTube videos, or a partner who works from home, y'all'll want to wait into the upwardly to 400 or 1,000 Mbps* plans instead.

Why we picked information technology: The toll Spectrum charges for its up to 100 Mbps plan* isn't the best out there, but it's nonetheless reasonable. We also call up it's the all-time bargain of all three Spectrum plans bachelor. So if you're stuck on a budget but still love to game and stream reruns of Parks and Recreation, nosotros remember this plan is the perfect compromise.

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Download speed:

Upwards to 200 Mbps

Data effective 01/25/2022. Offers and availability vary by location and are subject to alter.

Information effective 5/17/2021. Offers and availability vary by location and are subject to change.

Recap: Is Spectrum Internet good?

Spectrum'due south got okay pricing and customer service, merely on the plus side it pairs its fast speeds with unlimited data and no contracts

Equally the nation's second largest cyberspace provider, Spectrum has to compete with large dogs like Xfinity, Verizon, and AT&T.

How does information technology stack up? Mmm, so-and so if you ask united states of america.

It's widely available in the United States, offers a wide range of speeds that work for streaming or gaming households, and keeps yous going with unlimited data—all while avoiding contracts.

But its confusing fees and iffy customer service make usa hesitate. Tin can yous find meliorate than Spectrum? Yeah. But are there worse ISPs out in that location? Once more, yeah.

Spectrum internet prices and plans recap

• Spectrum Internet: $49.99/mo. for the first 12 months, up to 100 Mbps download speeds,* no information cap
• Spectrum Internet Ultra: $69.99/mo. for the first 12 months, upward to 400 Mbps download speeds,* no information cap
• Spectrum Cyberspace Gig: $89.99/mo. for the outset 12 months, upward to 1,000 Mbps download speeds,* no data cap

Data effective 12/16/2021. Offers and availability vary by location and are field of study to change.

Methodology

We research and rate our internet providers based on the following criteria:

• Prices
• Availability
• Speed scores
• Customer service scores
• Connexion blazon

Afterwards comparing the criteria, we give you our honest opinion almost each provider while giving you the information you need to know earlier signing up.

Spectrum FAQs

Who owns Spectrum Internet?

Back in 2016, Charter Communications bought both Time Warner Cablevision and Bright House Networks. Now, all that ISP prowess is housed nether one name, making Charter the proud new owner of Spectrum.

How much is Spectrum Internet after 12 months?

After 12 months of service, your prices will increase by $21 for internet. Since Spectrum doesn't require a contract, your promotional price isn't guaranteed after the first year (although information technology's worth calling and negotiating for if you lot're an existing client).

How do I install Spectrum Internet?

If you already have a cable connection and basic knowledge of modems and routers, you lot can set up it up yourself. It'south straightforward plenty if you lot've set-up a Wi-Fi network before, simply there's a Spectrum video if you haven't.

Sources

*Wireless speeds may vary.
°Speed based on wired connection. Available Internet speeds may vary by accost. Gig capable modem required for Gig speed. For a listing of Gig capable modems, visit Spectrum.net/modem.

Written by

Mindy Woodall

Mindy has been writing about engineering for seven years. She covers all things smart abode for Reviews.org, and keeps track of the latest robot gadgets. Mindy attended the Academy of Utah and her work has been featured on the likes of Parents.com, Digital Intendance, Hostfully, and more than.

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